Recommend "Dirtiest Hotel" Case Teaches that Brand Owners Shouldn't Sue Over Bad Reviews (Email)

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I’m giving a talk next week about protecting your brand on social networks.

The theme of my talk is that a trademark owner’s ability to stop others from saying bad things about its brand is limited.

Quite limited.

Just ask Kenneth Seaton, owner of the Grand Resort Hotel and Convention Center. He sued TripAdvisor LLC, who runs the TripAdvisor travel Web site. Trip Advisor named the Grand Resort Hotel to its “2011 Dirtiest Hotels” list. You can guess its commentary wasn’t very favorable.


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